Production incidents are an inevitable part of managing complex IT systems, but the way we approach these challenges can make all the difference. In this talk, we will explore three real-life production incidents—ranging from a endpoint returning mysterious 400 Bad Request errors to an unsupported TLS version, and a third-party system triggering an infinite loop. These stories will reveal unexpected failures in systems and illustrate how principles from aeronautical information management—such as precision, resilience, and standardization—can provide a roadmap for building more robust IT environments. Join us as we delve into the world of incident response and learn how to bring the discipline of the skies to the systems on the ground.